Shipping policy

Order Processing Time

We strive to process and ship orders within 2 business days of order confirmation. Please note that processing times for pre-order items may vary based on stock availability. Once your order has been shipped, you will receive a confirmation email with tracking information to help you monitor your order’s status.

Shipping Carriers

We partner with reputable carriers like UPS, DHL, and USPS to ensure the timely and secure delivery of your orders. We support worldwide shipping, aiming to reach customers wherever they are located.

International Shipping for Packages over 3kg

For packages weighing over 3kg, we use international commercial shipping services, guaranteeing delivery within 1 week to provide you with efficient and reliable service.

Shipping Fees

Shipping fees are calculated based on the order amount and destination. We offer various free-shipping thresholds based on order specifications, which you can view at checkout.

Lost or Damaged Packages

While we take all necessary measures to ensure your order arrives safely, there are rare instances where packages may be lost or damaged in transit. If you receive a damaged or lost package, please contact our customer service at service@diymomokoart.com. Depending on the circumstances, we will promptly offer a refund or replacement.

Returns and Refunds

For information about returns and refunds, please refer to our Returns Policy page.

If you have any questions about our shipping policy or other inquiries, please feel free to reach out to us at service@diymomokoart.com. Our customer service team is here to assist you.

Please note, this shipping policy may be updated or modified based on actual circumstances without prior notice.

Thank you for choosing our store!